1
Contact us within 7 days
If you believe an item is defective, damaged, materially different from its description, or not the item ordered, contact us within 7 days of delivery. Share your order details and clear photos or video of the issue.
Returns & resolution
A fair path to make things right.
Understand the steps, timeframes, and checks involved when a product needs to be returned or reviewed.
Last updated July 2026
Quality checkedDevices inspected
Pakistan-wideReliable delivery
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2
Return eligibility
Eligible items should be returned in the condition received with serial labels, included accessories, packaging, and proof of purchase. Do not remove seals or attempt a repair before our team reviews the issue.
3
Items that may not qualify
A return may not be accepted for change of mind, disclosed cosmetic condition, accidental or liquid damage, software issues caused after delivery, missing parts, unauthorised repair, or normal battery wear that was accurately described.
4
Assessment and resolution
After receiving the item, we inspect it and verify the reported issue. Depending on the circumstances and applicable warranty, we may offer troubleshooting, repair, replacement, store credit, or a refund.
5
Approved refunds
Approved refunds are sent through an agreed available method after inspection. Processing time can vary by bank or payment service. Original delivery charges may be non-refundable unless the order was incorrect or arrived with a verified issue.
6
Start a return request
Contact our team before sending anything back. We will confirm the return address and safe packing instructions. Unauthorised parcels may be delayed or refused.
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Still need a clear answer?
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